Privacy Policy

Personal information we collect

• Account and contact details: name, username, email, password (hashed), preferences, support communications.
• Usage and device data: pages/actions, timestamps, IP address, approximate location (derived from IP), device/browser identifiers, cookies or similar technologies.
• Security data: login events, fraud/abuse signals, and audit logs.
• Payments: if applicable, transaction records; payment card details are typically handled by payment providers, not stored by us.

How we use personal information

• Provide and maintain the site and any account features.
• Customer support and responding to enquiries.
• Analytics to understand performance and improve features.
• Security, fraud prevention, debugging and enforcement of terms.
• Legal and compliance purposes where required.

Sharing and disclosures

We may share personal information with:

• Service providers (e.g., hosting, analytics, email delivery, customer support tools) acting on our instructions.
• Professional advisers (e.g., legal, audit) where necessary.
• Authorities or others where we reasonably believe disclosure is required or permitted by law.
• Parties involved in a business restructure, sale, or acquisition (subject to appropriate safeguards).

Cookies and analytics

We use cookies or similar technologies for essential functionality, security, and analytics. You can control cookies through your browser settings; blocking some cookies may affect site functionality.

International transfers

Some service providers may store or process information outside Canada. Where this occurs, we take reasonable steps to ensure the information is protected in a manner consistent with Canada privacy requirements (for example, contractual protections and access controls).

Retention and security

We keep personal information only as long as needed for the purposes described above, unless a longer retention period is required or permitted by law. We use reasonable administrative, technical and physical safeguards to protect information; however, no method of transmission or storage is completely secure.

Your rights (Canada)

Under the PIPEDA, you may request access to, and correction of, personal information we hold about you. If we refuse a request, we will explain why as required by law. To make a request, contact us using the details below.

If you have concerns, you can also complain to the Office of the Privacy Commissioner (priv.gc.ca).

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